Company Name: AJA Logistics
Address: 35 Girraween Crescent, Capalaba QLD 4157, Australia
Email: Sandyajalogistics@gmail.com
Phone: +1 000-111-3333
1. Service Overview
AJA Logistics provides reliable delivery and logistics solutions across Queensland and surrounding regions. Our services include parcel delivery, freight handling, and last-mile logistics support for businesses and individuals.
We aim to ensure timely, secure, and cost-effective transportation of goods while maintaining high operational standards.
2. Shipping & Delivery Policy
- Delivery timelines vary depending on location, package size, and service type selected.
- Estimated delivery times are provided at the time of booking but are not guaranteed.
- Delays may occur due to unforeseen circumstances such as weather conditions, traffic, or operational disruptions.
- Customers must provide accurate delivery details. AJA Logistics is not responsible for delays caused by incorrect information.
3. Pricing & Payments
- All pricing is based on distance, package dimensions, weight, and urgency of delivery.
- Prices are subject to change without prior notice.
- Full payment must be completed before dispatch unless otherwise agreed in writing.
- Any additional charges (e.g., waiting time, re-delivery attempts) will be communicated and billed accordingly.
4. Package Handling Policy
- Customers are responsible for proper packaging of goods before dispatch.
- Fragile or sensitive items must be clearly labeled.
- AJA Logistics is not liable for damage caused due to inadequate packaging.
- Certain restricted or hazardous items may not be accepted for delivery.
5. Liability & Insurance
- AJA Logistics takes reasonable care in handling shipments but does not guarantee against all risks.
- Liability for loss or damage is limited to the declared value of the shipment or standard liability coverage (if applicable).
- Customers are encouraged to request additional insurance for high-value shipments.
6. Cancellation & Refund Policy
- Orders can be canceled before dispatch without penalty.
- Once a shipment is in transit, cancellations may not be possible.
- Refunds (if applicable) will be processed within a reasonable timeframe after review.
7. Failed Delivery Attempts
- If delivery cannot be completed due to customer unavailability or incorrect address, re-delivery charges may apply.
- After multiple failed attempts, the shipment may be returned to the sender at their cost.
8. Prohibited Items
AJA Logistics does not transport:
- Illegal goods
- Hazardous materials
- Explosives or flammable items
- Perishable goods without prior approval
We reserve the right to refuse any shipment that violates regulations or company policies.
9. Privacy Policy
- Customer information is collected only for operational and communication purposes.
- We do not sell or share personal data with third parties except where required by law or for service fulfillment.
- All data is handled securely and in compliance with applicable regulations.
10. Customer Responsibilities
Customers must:
- Provide accurate shipment details
- Ensure proper packaging
- Comply with all applicable laws and regulations
- Declare the correct value and contents of shipments
11. Changes to Policies
AJA Logistics reserves the right to update or modify these policies at any time without prior notice. Continued use of our services constitutes acceptance of the updated policies.
12. Contact Us
For any queries or support:
📍 35 Girraween Crescent, Capalaba QLD 4157
📧 Sandyajalogistics@gmail.com
📞 +1 000-111-3333